Shipping, Refunds, & Returns Policy for The Painted Pen Products

Please contact me at joanneegroff@gmail.com if you have any questions or concerns about your purchase.

Shipping

Orders are packed and ready to ship within 7 workdays.

Physical Product Refunds & Returns

If you find that you aren’t pleased with your order, you can return it for a refund within 30 days of the date of purchase. The product must be returned in new condition and in the original packaging. Buyer must show proof of purchase and is responsible for return shipping.

All returns will be processed within 7 working days of receipt of the returned item(s).

Digital & Custom Products Refunds & Returns

Because of this and the nature of digital & custom products, I do not accept returns or give refunds for these types of items.

Gift Sets with Physical & Digital Product Refunds & Returns

If you aren’t satisfied with your gift set and it comes with a mixture of physical and digital products, you can return all physical items and request a partial refund.

All physical items must be returned in new condition with original packaging. Buyer must show proof of purchase and is responsible for return shipping.